In February 2019 I purchased a new 2018 Honda Accord touring. No issues at the dealership, I was treated fairly and got what I thought was a good deal. Now, 4 months later, not so much.
I came out to my car a week ago (6/3/19) and immediately noticed something scratchy on the wheel. Upon further inspection I found the leather on the steering wheel to be cracking. No problem, I thought, I will take it to the dealer and they will fix the problem post haste...I still have a factory warranty. The car only has 4,000 miles on it, still practically new.
I end up at the dealer, they take photos and briefly explain the process. They send off my claim and call me back 24 hours later. I was informed the "zone rep" had denied the warranty claim. I'm stuck, I have no other recourse available to me. I was expected to bring my car into the dealer so they could physically see the damage, but the person making the warranty decision only needed to see pictures?!? How is this fair? I drop $32k+ on a car, I expect the materials to last a little longer.
I contacted Honda customer service via twitter and was told they would defer to the zone rep. All attempts at contacting anyone at Honda corporate have fallen on deaf ears. No response from anyone. I sent another email off to the dealer who submitted the warranty claim, no response. At this point I am beyond frustrated. The biggest factor influencing my decision to purchase a Honda vs. Tesla was the dealer network if I ever needed service. To say I am sorely disappointed is an understatement.
I still like this car, and plan to drive it for at least the next 10 years. That being said, unless something drastic happens with this situation when it's time for me to buy my next car, it will NOT be a Honda.